This website – www.carolinalemke.com (“The Website”) is made available to you by Carolina Lemke Berlin Ltd., hereinafter referred to as “Carolina”, “we” or “us”.
We also wish to inform you about your rights under applicable data protection laws with respect to the handling of your Personal Data by us.
Which Personal Data is collected?
Every time you interact with us (e.g. browse through our Website, making a purchase, communicating with us through it, etc.) we may process the Personal Data provided to us, As follows:
When you register to our website, we collect the following Personal Data:
• Name and surname.
• Birthday date (optional).
• E-mail address.
We use this Personal Data for authentication, and to provide needed services at your request, and to contact you when needed in relation to the services provided to you.
Please note - you are not obliged to registered in order to make a purchase or browse the website. You may also choose to register via your Facebook account – in which, we may receive your public Facebook profile information, your name, profile picture and email address registered at Facebook.
At the registration form you may choose to receive advertising content via your contact information – which will be used for it, based on your consent.
Registered user – in addition to the above, we will collect and store your purchase history and your Wishlist.
B. Making a Purchase
When you make a purchase, or even just by starting to create an order, we collect Personal Data, which includes:
• Your contact information (e.g. full name, e-mail, telephone number, etc.).
• Desired items.
• Full address.
• Payment type and info (credit-card – type and 4 last digits/PayPal – transaction details).
• Date and time of the order creation and/or fulfilment.
We use this Personal Data for the execution of your reservation, provide needed services in relation to the reservation, and to establish and fulfill our contract with you – including by contacting you regarding the reservation and contract, and by sharing needed information with our affiliates – either PayPal or external defrayal services, and our shipping services provider.
After Fulfilling an order, we will open a user account under your name. You may ask to opt out and disapprove the account creation at the form itself. Please note – The order details will still be collected by us.
We will also use the all the above mentioned data for statistical purposes, for the improvement of the website, our products and our services – based on our legitimate interest.
C. Newsletter and special offers
If you provide your consent and contact information to us (e.g. when signing up for our newsletter via our Website or otherwise), we collect your e-mail address and gender. We may use this Personal Data to send you our newsletters and details of other special offers which may be of interest to you, based on previous interactions with us (hereinafter "newsletter").
If you sign up for our newsletter via our Website, you are required to provide your email address only, by doing that you consent to receive our newsletter. You can revoke your consent and opt out of receiving the newsletter at any time by clicking on the unsubscribe link included in the newsletter, or by contacting us at ______________.
D. “Contact Us” functionality
You can get in contact with us via our Website by using the “Contact Us” functionality, or our Chat button. To contact us you are required to provide the following information:
• Your full name.
• Your telephone number and your e-mail address.
• Your inquiry.
In some cases, we might ask for additional information to authenticate your identity or resolve your inquiry. Besides that, any additional information is provided voluntarily.
We process this information in order to respond to your inquiry. It may also be used for statistical purposes under Carolina's legitimate interest to improve and provide better services, to you or others.
E. Use of the Website – Cookies
Whenever you navigate our Website, data about you is collected and processed, the data is collected through the session cookies (more about cookies – below) we use on our Website. It is anonymized before we use it to build anonymous utilization profiles, for marketing purposes and to optimize our Website and the services we provide. This data shall not be used in order to directly identify the visitor of this Website on a personal basis.
F. Support chat
You can provide details on our ‘Online Support’ chat, where you can submit a message and produce an active chat – please note that the representative is usually human, but might be a computer bot (not human). The information will be used to answer your inquiry, and for statistical purposes under Carolina's legitimate interest to improve and provide better services to its users.
Sharing Personal Data
Your Personal Data may be shared:
• With our business affiliates, as needed to provide the services required by you.
• We use a limited number of third-party service providers, who act as our processors, to assist us in making our websites and Services available to visitors and users. For example, we may share data with third parties who provide services to us, such as credit card processing services, analytics, and data storage services. These third parties may access, process or store personal data in the course of providing their services as requested by Carolina to provide the Website and other business-related services to you.
• If you commit or attempt to commit allegedly illegal action through the Site, or in connection with it;
• In any case where we believe that the submission of such information is necessary to prevent serious harm to your person or property or to the person or property of a third party;
Transfer of Personal Data to a third country
When you use our Services or our Website, we may transfer, store, and process information about you to servers and databases located outside of your country of residence, which could have different data protection rules than those of your country of resident or the country in which you were located when you initially provided the information. By using our Services, you acknowledge and agree to this collection, transfer, storage, and processing of information. If you do not want your personal data transferred to outside of Israel or the Eu, please do not submit any information to us.
We use the following categories of cookies on our Website:
These cookies are essential to enable you to move around the Website and use its features. Without these cookies, services you have asked for, such as using data provided for a booking – cannot be provided, and therefore – are necessary.
These cookies collect information on how people use our website. these cookies are meant to make us understand how users make use of our Website and mark areas where we can or need to improve. As such, the use of these cookies is mainly for statistical and operational purposes, under the legitimate interests of Carolina and/or its affiliates.
The use of these cookies is for the purpose of displaying advertisements that are tailored fit to you, based on your Personal information and activity, and for communicating information that is appropriate for you during the use of the site and on various other sites. The cookies are used mainly to enhance your experience as a user, for example, to avoid displaying the same advertisement over and over, to display those who seem to fit your preferences, and to measure the effectiveness of our advertising campaigns.
Blocking these cookies will only effect on the personalization of the advertisements for you. Basically, these cookies are third party cookies and are primarily dependent on advertising companies - such as Google cookies, used with Google Analytics or Firebase.
For more information about these cookies, please visit the Google and Facebook websites at Google Cookies, Facebook Cookies .
What kind of security measures for the compliance with data protection?
We at Carolina, maintain the appropriate standards of security and we have put in place robust technical and organizational measures for the protection of your Personal Data, especially to protect the data against loss, falsification or access by unauthorized third parties. For the transfer of particularly sensible Personal Data via the internet, such as for example credit card details, we use the high standart security measures to protect it.
However, the transmission of information via the internet is not completely secure. So, even we do our best to secure your Personal Data and try to guarantee the security of data transmitted to our Website – any transmission is at your own risk. Once we have received your Personal Data, we will use strict procedures and security features to prevent unauthorized access.
In respect of the collection and use of your personal data, you may:
• Review, Access, Modify, and make correct your information, all under the appropriate circumstances.
If you are an EU citizen, you may also –
• Revoke your given consent at any time, for example by opting out from the newsletter.
• Ask us for a copy of the Personal Data undergoing processing and ask to receive your Personal Data or transmit the Personal Data to another controller (You may see the personal information regarding you at 'My Account' section on the website).
• Object to or restrict any further processing and request the erasure of your Personal Data.
If you have any further questions regarding your personal data which has been stored with us, or if you would like to exercise your abovementioned rights, please contact us via the contact details stated below. Please note that for us to fulfill your request, we might need additional information, for authenticating your identity.
For how long will Carolina keep my data?
We will retain your personal data only for a limited period, as needed to fulfill the purposes of processing as mentioned above. After that time your personal data will be erased. If we process your personal data based on your consent, we will retain your personal data for a limited period needed to fulfil the purposes of processing it.
Where we enter into a contract with you (such as a purchase), we will keep your information for the duration of the contractual relationship you have with us, and, and to the extent permitted, after the end of that relationship for as long as necessary to perform the purposes set out in this notice, including for legal purposes.
Where we process personal data for marketing purposes or for any other purpose under your consent, we will process the data until you ask us to stop, plus for the period needed to implement your request. We may also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in future.
We may process and keep your information for statistical and/or for providing a better service in your future correspondence with us, under our legitimate interests and/or for legal requirements and purposes, as set by under law, regulations, authorities or other.