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RETURNS & REFUNDS POLICY

Our returns guarantee entitles you to return the product after delivery and preferably within 3 working days to check that they are the correct products to be supplied and are not damaged. You have the right to open the package and check the contents, If the Products appear to be incorrect or damaged, you must inform the Company, and return them as soon as reasonably practicable.

According to the website terms of sale.

This is how it works:

  • Send an email to [email protected] 
  • soon as we receive your email, we will make sure to handle your request.

REFUNDS

If you have purchased Sunglasses in our website , but didn’t :

  • Receive the right products or sizing

Want to Refund your order?
Returns/Refunds  items are accepted up to 21 calendar days after receiving your order Just contact our costumer service by email [email protected] and  sent the product back in its original condition and without the previously used postage labels.

 Submit your refund request within 21 days after the guaranteed period for delivery (14 days) has expired You can also just contact us at [email protected]

To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order If you have made an error in your delivery address, please contact us immediately by email  [email protected] Any delivery date or time specified by us is a best estimate only and will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. 

Returns are available for full-priced product only. 

Clearance sale items are final sale and cannot be returned for a refund or exchange. 

  • THE SHIPPING METHOD

FREE SHIPPING ON ALL ORDERS

 The Free delivery is offered to  countries across Europe.

List of countries:

Germany ,  France , Spain, Netherlands, Austria, Belgium, Bulgaria, Croatia, Cyprus, CzechRepublic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania ,Slovakia, Slovenia, Sweden, Norway.

* We are sorry to inform you that at the moment Carolina Lemke Shipment to the UK are not available due to Brexit implications.

  • The delivery times: 14 business days  from the time of purchase.

Carolina Lemke  makes you enjoy free shipping for all  of our products .

Once you've made your order and the  payment is received and cleared you will be emailed with tracking information to follow your order.

Please note there is no dispatch on weekends or public holidays.

For any information about your order status you can contact our customer service by email [email protected] or by online chat (Sunday- Thursday 9AM-5PM).